THE POSITION  

The Assistant Spa Manager supports the Head of Wellness in overseeing the daily operations and ongoing development of the Spa. This role ensures the Spa and wellness areas consistently deliver exceptional guest experiences aligned with Boutique Group standards while maintaining operational efficiency. The Assistant Spa Manager fosters team morale, implements innovative solutions, and supports financial management, promotions, and events to ensure the Spa remains a leader in the wellness industry.



RESPONSABILITIES

Operational Management

Oversee all Spa and Salon areas, including Front Desk, Fitness Facilities, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring alignment with Boutique Group standards.

Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address any issues promptly.

Ensure the integration of spa operations with hotel services, aligning with wellness trends and guest needs.

Manage administrative duties, including requisitions, inventory control, and cost-effective usage of spa-related products, adhering to budgets.

Ensure exceptional guest experiences by consistently upholding the Spa’s luxury service standards and responding promptly to guest feedback.

Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.

Represent the spa in external events and activities that align with its philosophy and enhance its visibility.

Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors.





QULATIONS & COMPETENCIES



Passion for the health and wellness industry, with a commitment to luxury guest experiences.

Superior communication and interpersonal skills, with proficiency in English; additional languages are an asset.

Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.

Proven ability to motivate, inspire, and develop individuals and teams.

Creativity and innovative thinking, with a proactive approach to problem-solving.

Knowledge of hotel and spa software systems, enhancing operational efficiency.

2-4 years of supervisory or management experience in a club or spa setting.

A degree in hospitality management, wellness, or a related field, or equivalent professional experience. Show Less

Full time Postion
We are looking for an experienced and motivated Spa Supervisor to lead and support our team of therapists and front-desk staff. The ideal candidate is passionate about wellness, attentive to detail, and able to ensure smooth daily operations while delivering an exceptional guest experience.

Key Responsibilities:
Supervise spa team and ensure professional grooming, punctuality, and performance

Coordinate daily schedules and assign treatment rooms

Ensure hygiene and cleanliness of all treatment areas and common spaces

Handle client feedback and resolve any service issues promptly

Monitor product and linen inventory; manage restocking and usage reports

Support sales of spa treatments and retail products

Train new staff and ensure all protocols and standards are followed

Report daily operations and team performance to management

Requirements:
Minimum 2 years’ experience in a similar spa leadership role

Strong communication and organizational skills

Professional appearance and positive attitude

Knowledge of spa treatments and hygiene standards

Ability to lead a team and manage day-to-day challenges calmly and efficiently

What We Offer:
A supportive work environment

Opportunities for growth and development

Staff discounts and wellness benefits Show Less