Female only

Spa Supervisor – Brief Duties & Responsibilities

Takeaway: A Spa Supervisor ensures smooth daily operations, excellent customer experience, and strong coordination with therapists and the operations team.

Key Duties & Responsibilities

• Daily Operations — Oversee spa schedules, ensure therapists arrive on time, and maintain smooth workflow.
• Appointment Management — Arrange, confirm, and adjust bookings to avoid conflicts and maximize slot utilization.
• Customer Service — Handle inquiries, resolve complaints, and ensure high customer satisfaction.
• Team Coordination — Work closely with therapists and support the operations supervisor in daily tasks.
• Quality Control — Ensure service standards, hygiene, and professionalism are consistently maintained.
• Reporting — Share daily updates on bookings, issues, and customer feedback with the operations supervisor. Show Less

Are you passionate about delivering exceptional customer experiences? We are seeking a dynamic and personable Spa Client Experience and
Coordinator to join our team.

As the first point of contact for our valued clients, you will be responsible for providing top-notch customer service, booking appointments, and ensuring smooth spa operations. The ideal candidate will have strong computer skills, a friendly demeanour, and a knack for exceeding targets, particularly in spa membership sales. Proficiency in French, Russian, or Arabic languages is highly desirable.

Benefits:

Visa for 2 years
Commission from spa membership sales
Team occupancy bonuses

If you have a passion for wellness, excellent communication skills, and a presentable appearance aligned with our spa brand, we'd love to hear from you.


you must be able to show examples of sales and reaching targets.

Apply now to embark on a rewarding career journey with us.

please note this is for females only. You must be able to SELL memberships and have track record of KPIS.

Accommodation is no included




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Join our luxury Club and Hotel team! Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings.

The Spa is currently looking for a part-time Spa Coordinator to provide exceptional customer services to our members and guests while supporting Spa Providers and management. This position will serve as the key contact person for information on Spa services and products. This position should be performed with enthusiasm, friendliness and world class professionalism, always giving undivided attention to members and guests.

Shifts: Friday -- 1 pm to 8 pm, Saturday -- 8 am to 1 pm

We Offer:

Pay range: $20-$20 per hour
401K plan with a generous employer match
Free access to Club facilities and amenities
Complementary group fitness classes
Discounts at Club restaurants, Spa services and products
Opportunities for advancement in other roles within the Club
Employee Recognition
Training and Development
A luxurious, recently remodeled hotel and cutting-edge fitness facility
A unique, thriving, fun and busy environment
Free parking and other great perks!
Essential duties and responsibilities include, but are not limited to the following:

Schedule appointments for all spa services including manicures, pedicures, artificial nails, massages, body treatments and facials.
Communicate with the Spa Technician all changes to their daily schedule.
Complete all Spa Confirmation Calls.
Handle P.O.S. (point of sale) operations and retail sales on computerized point of sale system.
Answer questions and offer suggestions to members and guests.
Promote and facilitate member sign up for department e-mail alerts.
Answer Spa phones.
Assist Spa Director and other spa staff with merchandising and inventory control of spa products.
Maintain the cleanliness and organization of the spa waiting area and restocks supplies as necessary.
Responsible for accurately scheduling, checking in, and ringing out guests for their appointments, services and products.
Assist in various tasks as assigned by Spa Director
Act as the liaison between the Spa Technicians and the client.
How to Apply:

If you are looking for a fun, professional yet casual atmosphere and a great work environment, apply online today

*This organization Participates in E-Verify/Esta Organizacion Participa en E-Verify.

*The Club | Hotel is an Equal Opportunity Employer. Show Less

We are a purpose-driven luxury private island eco resort, bringing together the BVI’s unparalleled beauty and the elements of wellness that elevate the mind, the body and the spirit. The Aerial, Buck Island is a beautiful 2 minute boat journey from the Eastern end of Tortola!

The spa & wellness coordinator positively impacts the guest experience through forms of spa and wellness practices. providing exceptional and bespoke wellness experiences to guests through treatments, services, and guided activities, while ensuring that the spa areas are maintained at a high standard. Working in conjunction with all other departments to ensure an exemplary guest experience.

- 3+ years Experience in massage and beauty therapy
- Experience working in high end spas and resorts/properties
- Experience in leading wellness experiences is preferred. (yoga, meditations etc.)
- Experience in leading guests wellness related activities
- Service experience is a plus
- Ability to use WhatsApp, email, google drive, google docs & sheets
- Valid drivers license
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