Spa Operations Manager – Luxury Spa & Wellness

Department: Spa Operations
Reports To: Director of Operations
Location: Jumeirah 1, Dubai, UAE
Start Date: [To be Confirmed]

About Us
We are a world-class luxury spa and bathhouse opening in January 2026 in the heart of Jumeirah. Blending traditional rituals with modern wellness innovations, we will redefine luxury relaxation in Dubai. We are seeking an experienced Spa Operations Manager to ensure the flawless execution of spa services, uphold service standards, and deliver an exceptional guest journey.

Job Summary
The Spa Operations Manager will oversee the daily spa operations, including service flow, treatment schedules, and guest experience. This role requires a proactive leader who ensures treatment rooms, wellness zones, and spa suites operate at the highest standards of cleanliness, readiness, and efficiency. Working closely with the Director of Operations, this position ensures consistency across all spa touchpoints.

Key Responsibilities
    •    Supervise spa therapists, attendants, and guest coordinators on the floor.
    •    Manage daily treatment schedules and ensure seamless guest service flow.
    •    Oversee room readiness, cleanliness, and proper inventory control.
    •    Conduct regular floor checks to maintain standards of service, hygiene, and ambiance.
    •    Monitor daily service metrics, including treatment utilization and therapist productivity.
    •    Collect, review, and act on guest feedback to enhance service quality.
    •    Support staff training, mentoring, and performance evaluations.
    •    Collaborate with other departments (Housekeeping, F&B, Guest Services) to ensure integrated guest experiences.
    •    Ensure compliance with all spa SOPs, hygiene protocols, and local regulations.

Candidate Profile
    •    Diploma or Degree in Hospitality Management, Spa, or Wellness (preferred but not mandatory).
    •    Minimum 5 years of leadership experience in a luxury spa, wellness, or hospitality environment.
    •    Strong knowledge of spa treatments, guest service standards, and operational best practices.
    •    Proven ability to manage diverse, multicultural teams in a fast-paced environment.
    •    Excellent organizational and communication skills.
    •    Hands-on leadership style with attention to detail and service excellence.

Why Join Us
    •    Be part of the opening team of Dubai’s most anticipated luxury spa.
    •    Work in a brand-new, state-of-the-art facility designed for world-class wellness.
    •    Career development opportunities within our expanding global wellness portfolio.

How to Apply
If you are passionate about luxury spa operations and guest service excellence, we invite you to apply. Please apply online Show Less

As part of the launch of our new luxury spa within a hospitality project, we are seeking a passionate and experienced Spa Manager to oversee the opening and daily operations of the spa.

📍 Location: Saint Lucia – tropical, elegant, and natural setting
📅 Start date: October 2026 (preparation phase beginning in September)

🎯 Profile:
– Proven experience in managing high-end spas
– Strong leadership, customer service, and team coordination skills
– Fluency in both English and French (spoken and written)
– Organized, autonomous, refined, and team-oriented

This is a unique opportunity to join an ambitious and refined project focused on wellness, nature, and exceptional service.

📩 Please apply online Show Less

Are you passionate about holistic wellness, recovery, and leading with purpose? Our premier wellness and recovery center in the heart of Doha, is seeking a dynamic and experienced Female Wellness Center Manager to lead our growing team.

About the Role:

As the Wellness Center Manager, you will be responsible for overseeing daily operations, managing staff, ensuring exceptional customer experiences, and implementing wellness programs that align with our vision for modern recovery and well-being.

Key Responsibilities:
    •    Manage and inspire a team of wellness professionals
    •    Maintain top-tier customer service standards
    •    Coordinate wellness programs and recovery treatments
    •    Oversee scheduling, budgets, and center operations
    •    Ensure compliance with health and safety standards
    •    Build client relationships and support business growth

What We’re Looking For:
    •    Proven experience managing wellness, spa, or health centers
    •    Strong leadership and organizational skills
    •    Excellent communication and interpersonal abilities
    •    Passion for wellness, fitness, and recovery therapies
    •    Ability to work in a fast-paced, high-end environment
    •    Fluency in English (Arabic is a plus)

We Offer:
    •    Competitive salary package
    •    Supportive and inspiring work environment
    •    Opportunity to be part of a growing wellness brand
    •    Access to state-of-the-art recovery technologies
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We are looking for a highly motivated and experienced Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, maintaining high standards of cleanliness and safety, and driving business growth through innovative service offerings and marketing strategies. As a Spa Manager, you will lead a team of therapists, receptionists, and support staff to deliver a relaxing and rejuvenating experience for our clients. You will be responsible for hiring, training, and evaluating staff performance, as well as creating schedules and managing payroll. Your role will also include managing inventory, ordering supplies, and ensuring that all equipment is properly maintained. You will work closely with the marketing team to develop promotional campaigns and special packages to attract new clients and retain existing ones. An understanding of current wellness trends and the ability to implement new services based on client demand is essential. You will also be responsible for handling customer feedback and resolving any issues to ensure client satisfaction. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for wellness and customer service. A background in hospitality or wellness management is preferred, along with experience in budgeting and financial reporting. You should be comfortable using spa management software and have a good understanding of health and safety regulations. This is a full-time position that may require evening and weekend availability. If you are a proactive leader with a commitment to excellence and a desire to create a serene and welcoming environment, we encourage you to apply.
Ready to hire? Post this role for free
Responsibilities
Oversee daily spa operations and ensure smooth workflow
Hire, train, and manage spa staff
Maintain high standards of cleanliness and safety
Develop and implement marketing strategies
Manage inventory and order supplies
Monitor customer satisfaction and handle complaints
Create staff schedules and manage payroll
Ensure compliance with health and safety regulations
Analyze financial reports and manage budgets
Introduce new services based on market trends
Requirements
Proven experience as a Spa Manager or similar role
Strong leadership and team management skills
Excellent customer service and communication abilities
Knowledge of spa services and wellness trends
Experience with budgeting and financial reporting
Familiarity with spa management software
Understanding of health and safety regulations
Ability to work flexible hours, including weekends
High school diploma or equivalent; degree in hospitality or wellness is a plus
Detail-oriented and highly organized
Potential interview questions
How many years of experience do you have in spa management?
What spa management software are you familiar with?
How do you handle customer complaints and feedback?
Can you describe a successful marketing campaign you led?
What strategies do you use to motivate your team?
How do you stay updated on wellness industry trends?
Are you available to work evenings and weekends?
What is your approach to managing budgets and expenses?
How do you ensure compliance with health and safety standards?
What new spa services would you consider introducing?
Needed Skills
Leadership
Communication
Customer Service
Budget Management
Marketing Strategy
Scheduling
Inventory Management
Conflict Resolution
Team Building
Health and Safety Compliance
Related Job Descriptions
Spa Director
Spa Supervisor
Salon Manager
Hospitality Manager
Guest Services Manager

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Serenity is a new, high-end wellness spa opening in Dubai, offering premium massage and facial treatments in a beautifully designed space. We are currently hiring a Spa Manager to lead one of our Dubai locations. The ideal candidate is a Thai-speaking professional with strong English skills and experience managing spa teams.

You will be responsible for overseeing daily operations, ensuring service quality, and supporting a team of Thai therapists. This is a full-time, hands-on leadership position where your ability to manage people, maintain standards, and create a calm, welcoming environment is essential.

Key Responsibilities:

Build and manage a team of professional therapists
Create staff schedules and manage daily operations
Train, mentor, and support staff to ensure high performance
Ensure smooth client experiences and uphold 5-star service standards
Monitor inventory, manage bookings, and handle client feedback
Requirements:

Fluent in Thai and English
Minimum 2–3 years’ spa or wellness management experience
Confident, organized, and people-focused
Ability to relocate and work in Dubai full-time
What We Offer:

Full relocation support and visa sponsorship for successful candidates
Competitive salary and bonus structure
Opportunity to grow with a boutique, high-end wellness brand
A supportive, professional, and serene working environment
This is a rare opportunity to be part of a premium spa concept from the very beginning and help shape its culture and success in Dubai. Show Less

Role: Spa Manager
Location: Kalopanayiotis, Troodos, Cyprus
Reports to: General Manager

Company Summary:
Settle in the breath-taking Troodos Mountains, There is a unique boutique hotel that seamlessly blends tradition with luxury. Our SPA is a haven of relaxation and rejuvenation, offering a range of holistic treatments, thermal experiences, and wellness therapies inspired by the natural surroundings and Cypriot traditions.
Position Summary:
The Spa Manager is responsible for the overall leadership, development and smooth operation of the Spa. This role requires a professional who is passionate about wellness, guest experience and team development, ensuring the spa continues to deliver excellence in services, treatments and atmosphere, in line with the high standards and values.


Key Responsibilities:

Guest Experience & Service Excellence:
•    Ensure all guests receive exceptional, personalized service from arrival to departure.
•    Handle guest concerns or feedback with professionalism and efficiency.
•    Continuously monitor treatment quality and guest satisfaction.
Operations Management:
•    Oversee daily spa operations, ensuring all facilities, equipment, and treatment rooms are immaculate and functioning properly.
•    Maintain stock control and ensure timely ordering of products, linens, and consumables.
•    Manage spa bookings, scheduling therapists and treatment availability to maximize occupancy and guest satisfaction.
Team Leadership & HR:
•    With the HR department, recruit, train, and develop a high-performing team of therapists and spa receptionists.
•    Conduct regular staff meetings, training sessions, and performance appraisals.
•    Motivate the team to achieve targets and embody the values of the Company.
Financial Management:
•    With the GM, prepare and manage the annual spa budget and monthly forecasts.
•    Monitor spa revenue and expenses, taking action to maximize profitability.
Sales & Marketing:
•    With the Sales team, create promotions, packages, and seasonal offers.
•    Work closely with the Marketing team to promote the spa through social media, newsletters, and special campaigns.
•    Proactively contribute ideas for wellness packages and cross-promotions with the hotel and Marathasa Wines.
Health & Safety:
•    Ensure the spa operates in full compliance with all health, safety, and hygiene regulations.
•    Conduct regular inspections and implement best practices for cleanliness and guest safety.


Requirements:
•    Minimum 3 years' experience in a management role within a luxury spa or wellness environment.
•    Proven leadership and team management skills.
•    Ability to manage budgets and financial targets
•    Excellent communication, interpersonal and organizational skills.
•    Ability to work under pressure and handle guest feedback calmly and professionally.
•    Fluent in English.  (Greek and/or Russian an advantage).
•    Relevant qualifications in spa or wellness management and therapy are an advantage.
  
What We Offer:
•    A competitive salary package based on experience.
•    Accommodation options if needed, at a subsidized rate.
•    Continuous professional development and training.
•    A supportive and inspiring working environment within the award-winning Casale Panayiotis.
•    The opportunity to shape and elevate the wellness offering in one of Cyprus' most iconic luxury destinations.

How to Apply:
Interested candidates are invited to apply online.
We look forward to welcoming a passionate professional to our team!
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