You must be permitted to work in this country.
Minimum experience required: over 5 years.
Salary: Negotiable based skills and experience
Start date: Immediately
This luxury brand of Hotels & Resorts is currently seeking to recruit a Spa Manager responsible for the smooth running of the SPA of TWO of their hotels.
Working according to the core values and operational standards of our brand, the role of the Spa Manager is critical to the success of the SPAs. This position requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue. The Spa Manager is responsible for the daily leadership of the spa operations.
Duties & Responsibilities
Demonstrate sincere customer focus and true appreciation for the guest experience.
Develop and implement Spa goals, policies and procedures.
Responsible for leading the efficient and effective Spa operations including short- and long-term strategic planning.
Assist in the achievement of financial goals in revenue, expenses and profit.
Maintain pricing integrity and Spa standards.
Anticipate, identify and ensure customer needs are being met in the best possible way.
Promote good public relations and handle complaints or concerns of guests.
Produce annual marketing plan in conjunction with the Hotel.
Identify new business and marketing opportunities.
Promote and sell customized spa programs
Manage, train, and motivate all spa employees.
Perform department annual employee performance development plans.
Promote teamwork and foster a harmonious working environment.
Prepare spa staff schedules, while maintaining the standards of service and controlling the payroll.
Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques.
Ensure compliance with Hotel policy and procedures.
Establish and maintain a professional business relationship with all vendors.
Ensure equipment and physical facility are in peak condition including cleanliness and repair.
Develop, follow and ensure that all safety and emergency policies, procedures and practices and adhered to.
Stay updated with the new Spa, Fitness & Wellness trends worldwide
Participate in the annual budgeting and forecast process.
Control costs of good purchased, service supplied and labour necessary.
Attend hotel management meetings.
Minimum 5 years proven experience in a management position in a spa
Bachelor’s degree in Business Administration will be considered as an advantage
Demonstrated strong leadership, team, and communication skills are essential
Proven knowledge of cost analysis, fiscal management, and budgeting techniques
Strong personal integrity with an innate desire to work in an ethical manner
Ability to lead and direct a multi-faceted team, including coaching and mentoring
Highly organized, goal and results oriented with ability to execute plans and manage change effectively
Ability to build and maintain strong relationships; interact and influence at all levels both within and outside the organization
Proven ability to achieve goals, multi-task and set priorities based on a constantly changing business environment
Effective decision-making capabilities demonstrating sound judgment
Ability to create a culture of innovation and creativity
Detail-oriented, exceptional organizational skills and able to handle multiple priorities under pressure
Proficiency in the use of computer applications
Excellent command of the English language
Competitive salary depending on experience
Comprehensive new staff training and induction programmes
Staff discounts (shops, events, facilities)
High profile hospitality company of 5* luxury Hotels
Great work-life balance
Accommodation depending on availability
Free meals on/off duty
Airport shuttle on arrival
If you are interested in joining our team please click APPLY below
Due to work permit restrictions, candidates must have the right to work in Cyprus Show Less