Job Summary The incumbent in this position is responsible for leading the operational and financi... Show More

Job Summary

The incumbent in this position is responsible for leading the operational and financial direction of the spa ensuring complete viability of the Spa, maximizing all opportunities and resources; for ensuring that the highest standards are adhered to, and that guest experience exceeds expectation; for assisting with membership retention, renewal, and functions and for establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations, and training.

Is responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service, and optimum financial performance.
Is responsible for achieving revenue targets as set by Management.
Is responsible for the quality of service, and maintenance of the product at the Spa in line with Operating Standards.
Prepares the monthly financial and statistical reports, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, achievement of targets.
Establishes and ensures a cost-effective wage structure based on productivity and efficiency.
Is responsible for the achievement and regular review of the business plan and budget.
Liaises with Sales and Marketing in the preparation and development of marketing plans for the year. Coordinates all promotional plans and projects for the facility.
Provides leadership, direction, and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
Effectively integrates the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
Develop a training plan for the Spa, in conjunction with the Training Department and ensures that all employees are trained and developed to meet the needs of the business.
Monitors standards of performance and satisfaction and introduces measures to ensure the highest standards of quality and service.
Leads the planning and implementation of marketing activities within the Spa, with support from the Hotel.
Is responsible for the Health and Safety of employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
Ensures that good practice is applied to all issues in relation to employees and in conjunction with the HR Department, ensures that all Hotel HR policies and procedures are followed.
Provides an effective structure for communication within the Spa at all levels.
Maintains a high standard of appearance and personal hygiene at all times as per grooming standards.
Is courteous to guests and other members of staff at all times.
Is adaptable and accountable for all actions.
Sets an example at all times to all Spa staff.

Required Experience, Skills and Qualifications

Ability to maintain brand’s standards, policies and procedures
Ability to build and maintain relationships with Guests and Members.
Organized and focused.
Should be strong enough to lead the department
Ability to multi-task.
Coordination with different departments of hotels
Inventory management for products, linen, disposables, etc.
Set the goals towards targets achievements
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