Should have Business management skills with a bias in human resource and customer care management. S... Show More

Should have Business management skills with a bias in human resource and customer care management. Should be a good team leader with a positive mindset, highly professional, resilient, innovative, high level of integrity, very committed, effective and willing to build and grow with the brand.    Show Less

This is the world’s leading airport spa, operating since 2004 with one mission: to provide every t... Show More

This is the world’s leading airport spa, operating since 2004 with one mission: to provide every traveler pampering & relaxing experience worldwide. Located in 11 countries, with 500 employees and 40 spas. We are hiring for our branch located in the luxury airport of Changi, Singapore.

Branch Management
• Develop the overall Spa strategy to maximize guest satisfaction, staff satisfaction and financial performance
• Monitor the main KPI, analyze the figures and run action plans to reach given targets
• Review staffing levels to ensure customer journey, operational needs and financial objectives are met
• Take part in all stakeholders meeting in the region (Airport authorities, agencies, lawyers)

Team Management
• Build a strong and trained team of therapists and shift leaders
• Monitor individual performances and coach the team members individually
• Optimize the roster in line with the business activity
• Prepare the payroll with accurate attendance, incentives and bonus

Operations Management
• Lead the daily operations, ensure smooth customer and employee experience with great proactivity
• Lead the stock management process, retail ordering and monthly inventory
• Ensure the accuracy of the transactions and supervise the cash deposit


Requirements:
Fluent English and Mandarin
Successful experiences of supervision or leadership
Passion for wellness
MS Office

Benefits:
Basic salary + incentives + retail discount + intensive training + fast growth within the company!

Apply now to get to know more about the job!
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Responsible for the successful operations of hair, beauty, and spa salons. Responsible for both prof... Show More

Responsible for the successful operations of hair, beauty, and spa salons. Responsible for both profit and customer satisfaction; lead their teams of salon and spa staff to provide excellent services; maximize profit and follow all health and safety regulations.

Job Type: Full-time Show Less

The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assist... Show More

The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Supervising all store operations like scheduling, training, ordering supplies, opening and closing store and keeping a record of the cash register and cash deposits. Managed daily operations of the Spa including placing and tracking orders for spa supplies and equipment..

Solid understanding of hospitality management and methods to ensure customer satisfaction. Proficient in managing the facility, maintaining supplies and recruiting staff.

Managed daily operations of the Spa including processing orders for all spa supplies and equipment. Recruited, hired and terminated spa therapists as well as supervised and trained a staff.

Maintain standards of excellence, interfacing with guests and staff.

Upheld the ambience and appearance of spa and treatment rooms. Targeted local clientele; planned and executed all local marketing, PR, and promotional events.

Led cooperative team of administrative, retail and technical staff to continuously exceed retail sales, service sales, marketing and guest service goals.

Effectively coordinated all spa operations on a daily basis to ensure a smooth, successful operation. Generated successful marketing ideas by determining opportunities.

Responsible for hiring new employees for the spa. Created and implemented a performance-based employee recognition program that increased productivity by motivating Massage Therapists to strive to work to their full potential.

Provided the highest quality guest service and resolved all guest concerns beyond their satisfaction.

Reduced costs by monitoring supply usage and changing maintenance service providers.

Developed new customer relations through telephone and personable contact and sales activity.

Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties." Show Less

Spa and Salon Manager We are looking for a Spa & Beauty Salon manager to be responsible for our D... Show More

Spa and Salon Manager

We are looking for a Spa & Beauty Salon manager to be responsible for our Day Spa and salon’s day-to-day operations. The Spa and Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. Ultimately, you’ll help boost client satisfaction and increase our revenues.

Responsibilities

- Oversee daily Spa & Salon operations.
- Responsible for implementing core values, ensuring adherence to governing regulations and acquiring of necessary licenses.
- Uphold spa & salon policies and procedures including a sound understanding of the operating systems, appointments, all policy & procedures.
- Interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools i.e. comment cards, surveys etc.
- Effective management of all staff at all levels including hiring & training.
- Motivating and developing the team, creating a stimulating and effective work climate.
- Maintain staff records, including salaries and working schedules.
- Maintaining proper inventory of supplies and arrange for regular maintenance services for all equipment.
- Apply hygiene practices across all Spa Areas, Barbershop, Salon and beauty stations.
- Ensure all Spa & Salon treatments meet high quality standards.
- Promote services, products and discounts on social media pages i.e. Instagram, Facebook etc.
- Receive payments from clients and track all transactions.
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly).

Individual Traits
- Self-motivated and passionate about achieving targets
- Mature & Honest
- A responsible person and also with leadership traits
- Able to manage partnerships with ease

Skills & Competencies

- Proven work experience as Spa & Salon Manager or similar role.
- Effective management leadership skills and strong work ethic.
- Good knowledge of Spa and Salon business.
- Basic bookkeeping knowledge.
- Good communication & interpersonal skills.
- Excellent organizational skills.

Minimum Qualifications

Beauty Spa Therapist
BSc degree in Business Administration/Business management or related field. Show Less

"The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assis... Show More

"The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.
Supervising all store operations like scheduling, training, ordering supplies, opening and closing store and keeping a record of the cash register and cash deposits.
Managed daily operations of the Spa including placing and tracking orders for spa supplies and equipment..
Solid understanding of hospitality management and methods to ensure customer satisfaction.
Proficient in managing the facility, maintaining supplies and recruiting staff.
Managed daily operations of the Spa including processing orders for all spa supplies and equipment.
Recruited, hired and terminated spa therapists as well as supervised and trained a staff.
Maintain standards of excellence, interfacing with guests and staff.
Upheld the ambience and appearance of spa and treatment rooms.
Targeted local clientele; planned and executed all local marketing, PR, and promotional events.
Led cooperative team of administrative, retail and technical staff to continuously exceed retail sales, service sales, marketing and guest service goals.
Effectively coordinated all spa operations on a daily basis to ensure a smooth, successful operation.
Generated successful marketing ideas by determining opportunities.
Responsible for hiring new employees for the spa.
Created and implemented a performance-based employee recognition program that increased productivity by motivating Massage Therapists to strive to work to their full potential.
Provided the highest quality guest service and resolved all guest concerns beyond their satisfaction.
Reduced costs by monitoring supply usage and changing maintenance service providers.
Developed new customer relations through telephone and personable contact and sales activity.
Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties."
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looking for spa supervisor with previous experience at the same field. Strong, clear and consistent ... Show More

looking for spa supervisor with previous experience at the same field. Strong, clear and consistent leadership skills; will be responsible for guest satisfaction,organizing ,directing and controlling the spa operations; sales and maximizing revenue; training for the staff, hiring and scheduling and providing leadership to team. if you meet the requirements above we will contact you for an interview. salary negotiable based on skills and experience; accommodation and transportation provided. Show Less