The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assist... Show More

The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Supervising all store operations like scheduling, training, ordering supplies, opening and closing store and keeping a record of the cash register and cash deposits. Managed daily operations of the Spa including placing and tracking orders for spa supplies and equipment..

Solid understanding of hospitality management and methods to ensure customer satisfaction. Proficient in managing the facility, maintaining supplies and recruiting staff.

Managed daily operations of the Spa including processing orders for all spa supplies and equipment. Recruited, hired and terminated spa therapists as well as supervised and trained a staff.

Maintain standards of excellence, interfacing with guests and staff.

Upheld the ambience and appearance of spa and treatment rooms. Targeted local clientele; planned and executed all local marketing, PR, and promotional events.

Led cooperative team of administrative, retail and technical staff to continuously exceed retail sales, service sales, marketing and guest service goals.

Effectively coordinated all spa operations on a daily basis to ensure a smooth, successful operation. Generated successful marketing ideas by determining opportunities.

Responsible for hiring new employees for the spa. Created and implemented a performance-based employee recognition program that increased productivity by motivating Massage Therapists to strive to work to their full potential.

Provided the highest quality guest service and resolved all guest concerns beyond their satisfaction.

Reduced costs by monitoring supply usage and changing maintenance service providers.

Developed new customer relations through telephone and personable contact and sales activity.

Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties." Show Less