This is the world’s leading airport spa, operating since 2004 with one mission: to provide every t... Show More

This is the world’s leading airport spa, operating since 2004 with one mission: to provide every traveler pampering & relaxing experience worldwide. Located in 11 countries, with 500 employees and 40 spas. We are hiring for our branch located in the luxury airport of Changi, Singapore.

Branch Management
• Develop the overall Spa strategy to maximize guest satisfaction, staff satisfaction and financial performance
• Monitor the main KPI, analyze the figures and run action plans to reach given targets
• Review staffing levels to ensure customer journey, operational needs and financial objectives are met
• Take part in all stakeholders meeting in the region (Airport authorities, agencies, lawyers)

Team Management
• Build a strong and trained team of therapists and shift leaders
• Monitor individual performances and coach the team members individually
• Optimize the roster in line with the business activity
• Prepare the payroll with accurate attendance, incentives and bonus

Operations Management
• Lead the daily operations, ensure smooth customer and employee experience with great proactivity
• Lead the stock management process, retail ordering and monthly inventory
• Ensure the accuracy of the transactions and supervise the cash deposit


Requirements:
Fluent English and Mandarin
Successful experiences of supervision or leadership
Passion for wellness
MS Office

Benefits:
Basic salary + incentives + retail discount + intensive training + fast growth within the company!

Apply now to get to know more about the job!
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